Lesenswertes vom 21.12.2009 – Über User Research

A summary of user research methods | Pat’s Point of View
"There are many user research methods one can use, and there are even more variations and names for them. But regardless of what name they’re given, methods should be chosen that are suitable for the situation at hand.In this article I give a quick overview of the methods I commonly use, broken down in to main categories."
How to Learn More About Your Web Site’s Audiences (on the Cheap) | Forum One
"There are a number of ways to learn about your site's audiences. Many of them are expensive and time consuming – focus groups, interviews, and personas for example. Here are three relatively cheap and easy ways you can learn more about your audiences."
Want to be REALLY disruptive? Listen to a customer. | Good Experience – Good Experience
"Want to be really disruptive? Listen to a customer. [...] Want to be really innovative? Listen to a customer. [...] Want to pursue "design thinking"? Listen to a customer."

User Centered