Dieser Frage geht Jennifer Bove in ihrem Artikel nach.
Do interaction designers design interfaces? Interactions? Experiences? Do they design websites, products, services? Or, all of the above?
Interaction designers define the behavior of products and systems, and how they respond to the people who interact them. Though, to me, it’s much more interesting to talk about what interaction design actually does: makes our interactions with the world around us more enjoyable.
Außerdem gibt sie drei Vorschläge, wie Interaktion qualitativ verbessert werden kann:
- by making the interactions less about the technology that enables them and more reflective of the behavior of the people who we’re designing for.
- by crafting the way the service communicates, replacing the system language of computers with instructions and responses that feel more natural, as if it were delivered by a person instead of a machine.
- by giving physical characteristics associated with “humanness” to software.
Ihre Vorschläge erinnern mich sehr an das Buch The Media Equation, in dem die Autoren beschreiben, warum wir Maschinen “vermenschlichen” und welche Eigenschaften ein System haben sollte, um diesen Anspruch gerecht zu werden. Es gibt eine sehr detaillierte Besprechung des Buches Paul Dourish von den Apple Research Labs.
→ Jennifer Dove: On Interaction Design
